Examples of Phone Scripts:
1) 50 Words Or Less:
” Thank you for calling INC Corporation. Our offices are currently closed. Please call back during normal office hours. We are open from 9am to 6pm Sunday to Thursday. Thank you for calling.”
2) 50 – 100 Words:
“Thank you for calling INC CORPORATION. If you know the extension number of the person you are calling please dial it now, otherwise…
Press 1 for Sales and Marketing
2 for Customer Service
3 for Technical support
4 for Accounts or
0 for the Operator
To hear this message again please press STAR. Thank you.
3) 100 – 150 Words:
“Thank you for calling INC CORPORATION. All of our customer service representatives are currently busy at the moment. Please hold the line, we will connect you as soon as possible. If you know the extension of the person you wish to speak to please dial it now. If not, please continue to hold.
Are opening hours are Monday to Friday 9.30 am to 6.30 pm and Saturday and Sunday from 10am to 4pm. If you require assistance out of regular hours, you can call our technical helpline on 0800 8777 77772131.
Have you thought of upgrading your support contract? Why not ask our customer support staff about our current offers on new support packages? Please continue to hold , we will be with you shortly.
If you would like to visit our showroom, you can find us at 101 New Lane Road, Tiddlington, Rumby, RBX 211. Thank you for calling.”
Phone Prompt example:
” To listen to the menu again, please press STAR “
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